Frequently Asked Questions

Personal Touch Specialties & Gifts understands that when you can choose from over 800,000 products the whole process can be overwhelming. We are here to help make that process much simpler for you. Below you will find answers to the questions we hear most. Of course, if you have a question that isn't listed here, call or email us!

How long does it take to receive my order?

Generally, an order can be delivered to most customers within three weeks.

Is there a set up charge? How much?

Set up charges apply to art work by imprinting company. If you purchase many items from the same manufacturer, there is only one set up charge for your consistant artwork. Set up charges begin at $10.00 per order.

In what format do you want my logo?

Our flexibility allows us to work with a variety of file formats: eps, ai, psd, tiff and more. To avoid extra art charges, please provide clear and crisp 'Camera Ready' art work.

How do I choose a product?

That's a good questions when your choice includes over 800,000 items! The Marketing Specialists at Personal Touch can help you develop a promotional campaign based upon the goals you wish to achieve. We can make recommendations on the "Hot Products" or stear you towards the Classic Tried & Trues.

Are there minimums on orders?

Yes. The minimum quantities vary by product and manufacturer. We will always quote you for a variety of minimum products so you can make the best decision for your marketing and promotional needs. Many times there is a significant price break when you order a larger quantity.